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When you place an order on our website we will treat you with the same care and respect that we extend to our in-store customers. Unfortunately, since we will not have the opportunity to meet you in person, you will not be able to receive the full extent of our passion for customer service. However, as an online customer please be assured that:
we will do everything possible to make sure that your order is filled in a timely basis and that your shipment will arrive exactly when and how you expected.
we will address all important contingencies, including confirming that your item will be received in time for your wear date and that you have ordered the correct size based on the designer’s measurements.
we stand behind this policy by extending a full return and credit policy if we ship you the wrong style, color, or size.
we will issue a full credit if, due to unforeseen circumstances, your item cannot be shipped in time for your wear date and that we will inform you of this extremely rare occurrence in a timely manner.
Due the nature of our business please be aware that ALL SALES ARE FINAL. We make an exception for gowns that arrive damaged or past the wear date in which case we will pay for return shipping and provide a prompt refund.